NightWin Privacy Policy | Data Protection

When you register with us, we collect your name, email address, date of birth and residential address. We also gather payment information-card details, e-wallet identifiers and bank account data-to process deposits and withdrawals. During account verification (KYC), we ask for a valid ID document such as a passport or driving licence. We record your gaming activity, including bets placed, wins and losses, and any communication with our support team. We may also collect your IP address, device type and browser information to improve platform security and user experience. All data is collected only when you voluntarily provide it or when it's necessary to fulfil our service.

We use your personal information to set up and manage your account, process your deposits and withdrawals, and comply with legal and regulatory obligations-including Know Your Customer (KYC) verification required by our regulator, the Curaçao eGaming Licence authority. Your data helps us prevent fraud, money laundering and underage gambling. We analyse gaming patterns to detect suspicious activity and protect your account. We may also use your contact details to send you service updates, promotions (where you've consented) and responsible gambling reminders. Payment data is used solely to facilitate secure transactions. None of your information is used to make automated decisions that could significantly affect you.

We process your data on several lawful grounds. First, we need your information to perform our contract with you-providing casino services and honouring withdrawal requests. Second, we have a legal obligation to verify your identity and prevent financial crime under gaming and anti-money-laundering regulations. Third, we rely on our legitimate interests in maintaining platform security, detecting fraud and improving our service. Where we send marketing communications, we do so only with your prior consent, which you can withdraw at any time. We never process your data for purposes beyond those listed here without obtaining your explicit permission first.

We share your personal information only with trusted third parties essential to running NightWin. Payment processors (Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard and bank partners) receive payment details to execute transactions. Our game providers-NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, Red Tiger, Yggdrasil, Quickspin, Betsoft and Nolimit City-may receive anonymised gaming data to improve their services. We disclose information to our regulator, the Curaçao eGaming Licence authority, when legally required. We may also share data with law enforcement or government agencies if compelled by law. We do not sell your data to marketing companies or brokers. All third parties are contractually bound to protect your privacy.

We retain your account information for as long as your account is active and for a period thereafter to comply with legal and tax obligations. KYC documents (ID verification) are kept for the duration of your account plus seven years, as required by anti-money-laundering regulations. Transaction records and gaming history are retained for a minimum of five years to satisfy regulatory requirements. Payment card details are not stored by us; payment processors retain these according to their own policies. If you close your account, we will anonymise or delete personal data where legally possible, but we must retain certain records to prevent fraud and meet our regulatory duties. You can request a copy of your data or its deletion by contacting our privacy team.

You have the right to access all personal data we hold about you and to receive a copy in a portable format. You can request correction of inaccurate information and, in certain circumstances, request deletion or restriction of processing. You have the right to object to marketing communications-simply update your preferences in your account or contact our support team. You can withdraw consent for non-essential processing at any time. However, some data processing is necessary for regulatory compliance and account security, so we may not be able to delete information required by law. If you believe we've mishandled your data, you have the right to lodge a complaint with your local data protection authority. We will respond to all privacy requests within 30 days.

NightWin uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Access to personal data is restricted to authorised staff on a need-to-know basis, and all employees sign confidentiality agreements. We implement multi-factor authentication options to secure your account. Payment information is processed through PCI-DSS compliant providers. Our systems are monitored 24/7 for suspicious activity. While no system is 100% secure, we are committed to maintaining the highest standards of data protection and will notify you promptly of any breach that poses a risk to your privacy.

We use cookies and similar technologies to enhance your experience, remember your preferences and analyse how you use NightWin. Cookies help us keep you logged in, prevent fraud and personalise content. Some cookies are essential for the platform to function; others are optional and used for analytics and marketing. We also use pixel tags and web beacons to track campaign performance. You can control cookie settings in your browser, though disabling essential cookies may affect platform functionality. For full details on the cookies we use, their purpose and how to manage them, please see our separate cookie policy. By using NightWin, you consent to our use of cookies in accordance with that policy.

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the 'last updated' date. If changes significantly affect how we use your data, we will seek your consent where required by law. Your continued use of NightWin after any update constitutes your acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your information. This policy was last updated in 2026.

If you have questions about this privacy policy, wish to exercise your rights or need to report a data protection concern, please contact our privacy team. You can reach our support centre via live chat (available 24/7) or email at [email protected]. When contacting us, please provide your account details and a clear description of your request so we can respond promptly and accurately. Our team will acknowledge your privacy request within two business days and provide a full response within 30 days. For complex requests or formal complaints, we may require additional time, and we will keep you informed of progress. We're here to help ensure your data is handled with care and respect.